PRIVACY POLICY

Effective Date: January 06, 2026

Website: https://esperanza.et/

Esperanza (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use our website, applications, and related services (collectively, the “Platform”).

1. Information We Collect

We may collect personal information such as name, email address, phone number, account credentials, technical information such as IP address and device data, and usage information related to your interaction with the Platform.

2. How We Use Your Information

We use collected information to operate and maintain the Platform, manage accounts, process transactions, improve services, ensure security, and comply with legal obligations.

3. Legal Basis for Processing

Personal data is processed based on consent, contractual necessity, legal obligations, or legitimate interests.

4. Cookies and Tracking Technologies

Cookies may be used to enhance user experience and analyze usage. You may disable cookies via browser settings.

5. Data Sharing and Disclosure

Information may be shared with trusted service providers, legal authorities when required, or in business transfers.

6. Data Retention

Data is retained only as long as necessary for stated purposes or legal compliance.

7. Data Security

Appropriate security measures are implemented, though absolute security cannot be guaranteed.

8. User Rights

Users may request access, correction, deletion, or restriction of their personal data, subject to law.

9. International Data Transfers

Data may be processed outside your jurisdiction with appropriate safeguards.

10. Children’s Privacy

The Platform is not intended for individuals under 18 years of age.

11. Changes to This Policy

This Privacy Policy may be updated periodically. Continued use indicates acceptance.

12. Contact Information

Email: support@esperanza.et

Website: https://esperanza.et/